Terms & Conditions
Payments
Payments can be made using all major credit and debit card providers. Payments for deliveries must be completed at the point of order. If, however, you are placing an order for collection you are not required to pay until you are in-store.
Local Delivery
Deliveries to South Wales are available using our own courier service. These will be delivered using a freezer van and we operate from Monday to Friday. For more information, please see our delivery schedule. All orders received for a local delivery will be placed on this schedule.
Payments
Payments Payments can be made using all major credit and debit card providers. Payments for deliveries must be completed at the point of order. If, however, you are placing an order for collection you are not required to pay until you are in-store.
UK Mainland Delivery
We offer a 24-hour nationwide courier service to most UK mainland addresses via DPD logistics. This service dispatches orders from Monday to Thursday. We do not dispatch and orders on Fridays as there is no guaranteed 24-hour delivery service over the weekend for some mainland addresses. If you are not able to personally receive your order please include specific delivery instructions to your order notes, as we will relay them to our courier service to reduce the chance of any delays. Due to the temperature-controlled delivery, we apply a ‘No signature required’ and ‘perishable goods’ labels to all of our consignments. Once your order has been dispatched you must not reschedule or postpone your delivery. The courier service will contact you with a delivery time slot by SMS message and/or Email. Once your package has been delivered our courier service will take a photograph of the parcel and confirm its status. At this point both Go Raw and the courier service have completed their duties. Go Raw will take no responsibility if your package is stolen, we advise that you report any incidents of theft to the police. In the event of any out-of-stock items we can take up to 5 working days to dispatch your order. We will contact you regarding any issues or substitutions, we do not however preform any splitting of deliveries. Over 99% of our orders are delivered next day but in the event of any courier delays please contact us directly as we can escalate any problems directly to the courier service.
Returns and Complaints
We are unable to accept the return or exchange of any products unless that have been found to be unfit for purpose or deemed unsafe in anyway. If you have any problems with order, please feel free to contact us at info@dogtreatcompany.co.uk within 24 hours of your delivery. We will access the problem and decide if a refund is to be considered. All shortages, errors, and damages must be notified by email on the day of receipt. Photographic evidence must be provided.
Refund Policy and Cancellations
You can choose to cancel your order; you can do so by emailing info@dogtreatcompany.co.uk. Please use your order number as a reference and state the reason for cancelling the order. You will be unable to cancel your order if it has already been dispatched. All refunds are to be processed within 14 days of the request given. Please note that payments made by card (Stripe) will take 5 – 10 working day to complete the process.