Delivery

Orders received after 9am Monday will be mostly dispatched by/on Tuesday
Orders received after 9am Tuesday will be mostly dispatched by/on Wednesday
Orders received after 9am on Wednesday will be mostly dispatched by/on Thursday.
Orders after 9am on Thursday will be mostly dispatched by/on MONDAY.

Orders received after 9 am Thursday may not usually be dispatched until the following Monday but we do try to fit any last minute orders in but this is not always possible. 
Please bear this in mind when placing an order.

We will let you know via email that your delivery has left us and that you should be getting it the next day. We supply a consignment number and a link to your local depot. You can use that number to contact
them direct on or ahead of the day of the delivery should you have any problems or wish to do so. 

Couriers are told that the contents are perishable and not to return items to depot.

Please note any missing items, parcels or discrepancies need to be reported within 24 hrs of your delivery being received.
We will always try to get your delivery to you on a next day basis but we cannot be held responsible for situations outside our control such weather conditions and mechanical breakdowns and road closures etc can all conspire to make that impossible. 
Please take note to contact us within 24 hours of the expecting delivery date if you haven’t had it, so we can try to find out what’s happened and the best way forward. Deliveries refused by you for being later than expected will not be refunded.
None of the conditions herein affect your statutory rights according to the relevant law.  In relation to contract terms displayed that deliberately, by omission or error that seek to exclude or restrict a consumers statutory rights and any remedies are binding on the consumer .
We make no profit at all on packing and delivery costs. You will be charged only what it costs us. 
Our aim is to keep our product prices affordable for all owners.

Please note there is no minimum order at The Dog Treat Company, however with our lowest level delivery charge of £6 you can order up to £50 of products. There is a minimum delivery charge of £6 which will cover up to the first £50 order amount.  PLEASE NOTE YOU DO NOT NEED TO BUY £50 worth but the lowest charge of £6 will still apply. Thereafter, expect free delivery over £50 orders.